Privacy Policy – GenDesk Ltd

Last updated: November 2025

GenDesk Ltd (“GenDesk”, “we”, “us”, or “our”) provides AI-powered receptionist and scheduling services for businesses. This Privacy Policy explains how we collect, use, and protect information when you visit our website or use our services. By using GenDesk, you agree to the collection and use of information in accordance with this Policy.

1. Information We Collect

1.1 Information you provide to us

• Business name and contact details (name, email address, phone number).
• Account registration details (login credentials, role).
• Booking, call, and messaging details you submit for configuration.
• Messages you send to us (support requests, onboarding forms, etc.).

1.2 Automatically collected information

When you visit our website or use the dashboard, we may automatically collect IP address, browser and device details, pages visited, time on page, and technical logs.

1.3 Payment information

We do not store full credit card numbers. Payments are processed by our payment provider (such as Stripe). We may store limited billing info (e.g., last 4 digits, expiry, billing address) for invoicing.

1.4 Call and booking data

To provide our AI receptionist service, we may process caller names, numbers, call times, and booking details. This data is used only to deliver and improve the service for your business.

2. How We Use Your Information

• Provide, operate, and maintain the GenDesk service.
• Configure your AI receptionist and booking workflows.
• Process payments and manage subscriptions.
• Communicate with you about updates, billing, and support.
• Monitor usage, troubleshoot issues, and improve performance.
• Comply with applicable laws and regulations.

3. Sharing of Information

We do not sell your personal information. We may share data with service providers (hosting, analytics, payments), integration partners (e.g., calendars), and authorities if required by law. Third parties must handle data securely and only for permitted purposes.

4. Data Retention

We retain information as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements. You may request deletion where applicable.

5. Security

We use reasonable technical and organizational measures (e.g., HTTPS, limited access, reputable providers). No method is 100% secure.

6. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, and data portability. Contact us to exercise these rights.

7. Third-Party Links & Tools

We may link to third-party sites or integrate with third-party tools. Their practices are governed by their own policies.

8. Changes to This Policy

We may update this Policy from time to time. We’ll update the “Last updated” date and your continued use means you accept the changes.

9. Contact Us